USER SUPPORT

Customer care is our ultimate priority, and that is why we provide extended set of services within our standard support package compared to what is requested from Cognos.

Our standard support offer (our additional service is highlighted):

• New product versions + documentation
• New maintenance releases
• Hotline - Phone & Mail support (Business hours: working days, 9:00 – 17:00)
• Helpdeks - Reporters Web Helpdesk – 24x7
• Technical newsletter – approx. monthly
• Free of charge Consultation provided by Cognos certified professional – 2 in year (2h)

Additional Offer:

• SLA – incl. 24x7 operation
• Regular profylaxis – e.g. 1 x quarter

Contact us:

Email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
Hotline: + 420 - 731 503 596
Web helpdesk: http://helpdesk.reporters.cz